FAQ

To order by phone:

For Customer Service:

Customer Service, Arizona Mail Order Company, Inc.,
P.O. Box 187
Jessup, PA 18434-00281

call us toll free at 1-800-388-2012 from 8am – 10pm ET, Monday through Friday.

For Credit Inquiries:

What if I have a question about my order?

How Do I Return or Exchange an Item?

Can I track the delivery of my package?

How long will it take to receive my order?

Has My Return Been Received?

What if I have a question about my BFA credit card?

Can I Track My Returned Item?

How can I contact you with my suggestions or questions?

What forms of payment does Willow Ridge accept?

What are your shipping and handling charges?

What shipping services and delivery times do you offer?

What is Your Return Policy?

How do I opt out of the sharing of my information?

Use these quick links for fast information:

contact us

order status

What if I have a question about my order?

A: Questions about your order can be answered by contacting us through one of the methods below.

Our place of business:

Customers who wish to write to us should direct their correspondence to:
Customer Service, Willow Ridge
PO Box 0187
Jessup, PA 18434-0187

E-mail:

You can contact us by email at Customer Service. Please include name, address, telephone number, and order number in your message. We strive to answer all e-mail questions within 24 hours.

To order by phone:

Call us 24 hours a day, 7 days a week at 1-800-388-8555. Spanish-speaking operators are available.

For customer service:

Call us, 24 hours a day, 7 days a week at 1-800-388-2012.

For BFA credit card questions:

Call toll free at 1-877-362-7264 (TDD/TTY 1-800-695-1788), Monday through Saturday from 8:00 am to 9:00 pm(EST). Please have available your credit account number, Name, Address, Zip Code and approximate date your order was placed.

Fax your order:

How Do I Return or Exchange an Item?

A: We want you to love every product you receive from Willowridgecatalog.com, but we know there are circumstances when a particular size, color or style may not meet your expectations. If this should happen, you may return the item(s) by following the instructions on the Return Form portion of your order's packing slip. Please indicate the return reason and quantity returned.

If you would like to exchange an item, please follow the instructions to indicate the desired exchange. Your exchange order will be sent to you at no additional cost. This program is only valid for shipments within the United States.

If you are making a return using the pre-paid mailing label provided on your packing slip, $6.95 will be deducted from the refund for return postage. Use of the postage-paid label is only valid within the United States.

Because we cannot assume responsibility for packages lost or damaged in transit, we recommend you insure your package for the purchase price of the merchandise before sending it back to us.

Your return will be credited to the credit card used to make the purchase (excluding shipping and handling charges). For returns made after 90 days, refunds will be issued in the form of a merchandise gift card for the original purchase price (excluding shipping and handling charges).

You will receive a notification when we have received your return. If the original order was placed online, you will receive an email notification. If the original order was placed by calling our toll-free telephone number, you will receive a postcard notification.

Can I track the delivery of my package?

A: To get tracking information on your package, visit your Order Status. Log in if you are already a registered customer. If you are not registered, you may do so if you provided an email address at the time you placed your order. Register Now From the Order Status page, you may click the order number you want to track. The tracking ID for each package in your order will be displayed in the order detail. Simply click this tracking number to track your order.

How long will it take to receive my order?

A: In-stock items ship within 2 business days. To check on inventory availability, please call: 1-800-964-9030. For items not in stock, please allow up to 30 days for shipment. Delivery time through our Standard Delivery service will vary depending on your location, but please allow 5-9 business days after we ship for receipt of your merchandise. If you would like your items faster, choose our Express Delivery service for an additional charge and you can expect to receive your in-stock items within 3-5 business days after we ship. Please be advised that your order may arrive in multiple packages.

Has My Return Been Received?

A: You will receive a notification when we have received your return and credited your account. If you provided an email address at the time you placed the order, you will receive an email notifying you when we have received your return and credited your account.

You can also check the status of your return in Order Status. Log in if you are already a registered customer. If you are not registered, you may do so if you provided an email address at the time you placed your order. Register now. When your return has been processed, it will be listed on your Order Status as returned along with the date we processed it.

If the returned item is an exchange, the item that will be shipped in exchange will appear on your Order Status as a new order.

It may take up to two full billing cycles for your credit to appear on your credit card statement.

What if I have a question about my BFA credit card?

A: Please see contact information below for questions about your BFA credit card.

Call toll free at 1-877-362-7264 (TDD/TTY 1-800-695-1788), Monday through Saturday from 8:00am to 9:00pm (EST).  Please have available your credit account number, Name, Address, Zip Code and approximate date your order was placed.

Can I Track My Returned Item?

A: You can check the status of your return in order status. Log in if you are already a registered customer. If you are not registered, you may do so if you provided an email address at the time you placed your order. Register now. When your return has been processed, it will be listed on your Order Status as returned along with the date we processed it. If the returned item is an exchange, the item that will be shipped in exchange will appear on your Order Status as a new order.

It may take up to two full billing cycles for your credit to appear on your credit card statement.

How can I contact you with my suggestions or questions?

A: To help us improve our privacy and security policies and practices, please send us your questions and feedback.  Email us.

What forms of payment does Willow Ridge accept?

A: Willow Ridge accepts the BFA, Visa, Mastercard, American Express and Discover/Novus credit cards.

What are your shipping and handling charges?

A: Shipping & Handling Charges

Charges Your shipping and handling charge is based on your merchandise total.

*Please be advised that your order may arrive in multiple packages.

What shipping services and delivery times do you offer?

A: In-stock items generally ship within 2 business days. Delivery time through our standard delivery service will vary depending upon your location. Ground shipments generally arrive in 5 to 9 business days. Express Shipments arrive in 3 to 5 business days. Please be advised that your order may arrive in multiple packages.

We offer shipping to any address in the United States, including Alaska and Hawaii. We also ship to Puerto Rico, the U.S. Virgin Islands, and APO and FPO addresses for no additional cost. Orders to Alaska, Hawaii, Puerto Rico and the U.S. Virgin Islands are shipped via ground mail. We do not offer express shipping options to these locations. Please note that all ground orders being shipped outside the continental U.S. can take up to 35 calendar days.

We currently do not accept international orders.

What is Your Return Policy?

A: Willowridge.com guarantees all merchandise. If you are not completely satisfied with your purchase, simply return the merchandise within 90 days of receipt to make an exchange or receive a refund (excluding shipping and handling charges). Please include the completed form from the invoice enclosed with your order. For returns made after 90 days, refunds will be issued in the form of a merchandise gift card for the original purchase price (excluding shipping and handling charges). Deductions on multiple savings items are subject to reduction if merchandise is returned. Altered or abused items may not be returned.

How do I opt out of the sharing of my information?

A: Click here to view the Privacy Policy.